Intelligent Customer Support Escalation Assistant

Users frequently encounter unhelpful AI chatbots and struggle to reach human customer support for complex issues, leading to significant frustration and wasted time. This pain point highlights a niche for a SaaS product that acts as an intelligent 'Customer Support Escalation Assistant'. The product would help users bypass chatbot loops, identify effective pathways to human agents, and craft clear, information-rich support requests. It could automatically search for alternative contact channels (e.g., direct email addresses, specific social media contacts) and offer tools for tracking ticket status and sending strategic follow-up reminders. An optional crowdsourced knowledge base could identify the most effective ways to interact with specific companies' support systems. Monetization could be a subscription for individual consumers who frequently deal with complex product issues or B2B for consumer advocacy groups, or even for businesses looking to improve their own support processes by understanding customer friction points.