AI-Powered Interactive PC Troubleshooting Guide for Non-Technical Users

Non-technical PC users frequently encounter complex hardware and software issues (like blue screens during demanding games, sudden shutdowns, or no-boot scenarios) and are overwhelmed by troubleshooting. They often resort to forum searching or expensive professional help without understanding the root cause. A SaaS product could act as an intelligent, interactive diagnostic assistant. Users would describe their symptoms, and the system would guide them through a structured, easy-to-follow decision tree. It would ask simple, clarifying questions, provide step-by-step instructions (with visual aids) for basic checks (e.g., 'Check your PSU wattage,' 'How to run a memory diagnostic'), and help interpret results. The tool could integrate with existing diagnostic utilities (e.g., HWMonitor) by guiding users on how to run them and what data to extract. This empowers users to self-diagnose and potentially fix issues, reducing frustration and costs. The product would be a web application or a lightweight desktop client that guides the user, possibly with a mobile companion for camera-based instructions.