Terms of Service

1. Acceptance of Terms

By creating an account, accessing our website, or using our API, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our services. We reserve the right to modify these terms at any time, and your continued use constitutes acceptance of any changes.

2. Account Registration

Eligibility

You must be at least 13 years old to use our services. By creating an account, you represent that you meet this age requirement and have the authority to enter into this agreement.

Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Providing accurate and current information

Account Termination

We reserve the right to suspend or terminate your account if you violate these terms or engage in fraudulent, abusive, or illegal activities.

3. Subscription and Billing

Subscription Plans

We offer various subscription tiers with different features and limits. Current pricing and features are available on our pricing page.

Payment

• Subscriptions are billed in advance on a monthly or annual basis
• Payment is processed through secure third-party payment processors
• You authorize us to charge your payment method for recurring subscriptions
• All fees are non-refundable except as required by law or our refund policy

Refund Policy

All sales are final. We do not offer refunds for subscription purchases, upgrades, or data exports. Our service provides immediate access to valuable data and insights, and we incur real costs upon your subscription. We encourage you to thoroughly test our free plan before purchasing. For complete details, please review our Refund Policy.

Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. No partial refunds are provided for unused time.

Price Changes

We may change our pricing with 30 days' notice. Price changes will not affect your current billing period but will apply to subsequent renewals.

4. Acceptable Use Policy

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use our services for spam, phishing, or malicious activities
• Scrape or harvest data beyond your plan limits
• Resell or redistribute our data without permission
• Use automated tools to abuse our API or services
• Impersonate others or provide false information
• Engage in any activity that harms our reputation or users

5. API Usage Terms

API Access

API access is available to paid plan subscribers. Each plan tier has specific rate limits and usage quotas detailed in our API documentation.

Rate Limits

• You must respect the rate limits associated with your plan
• Exceeding rate limits may result in temporary throttling or suspension
• We may adjust rate limits to ensure service quality for all users

API Keys

You are responsible for keeping your API keys secure. Do not share your API keys publicly or embed them in client-side code. Unauthorized use of your API key is your responsibility.

6. Data Usage and Ownership

Reddit Data

All Reddit data provided through our platform is sourced from publicly available information via Reddit's official API. You agree to:

• Comply with Reddit's Terms of Service and API Terms
• Not attempt to identify individual Reddit users
• Use the data only for permitted purposes under your plan
• Not redistribute raw Reddit data without proper authorization

Your Data

You retain ownership of any data you input into our platform (queries, saved searches, etc.). We may use aggregated, anonymized data to improve our services.

Insights and Analysis

The insights, analysis, and visualizations generated by our platform are provided "as is" for informational purposes. While we strive for accuracy, we do not guarantee the completeness or accuracy of any insights.

7. Intellectual Property

Our platform, including its design, features, algorithms, and content, is protected by intellectual property laws. You may not:

• Copy, modify, or create derivative works of our platform
• Reverse engineer or attempt to extract our source code
• Remove or alter any copyright or proprietary notices
• Use our trademarks without written permission

8. Disclaimers and Limitations

Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or experience outages without liability.

No Warranty

Our services are provided "as is" without warranties of any kind, express or implied. We do not warrant that:

• The service will meet your specific requirements
• The service will be error-free or uninterrupted
• The insights will be accurate or complete
• Any defects will be corrected

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our services.

9. Indemnification

You agree to indemnify and hold harmless reddit-insights.com, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services or violation of these terms.

10. Governing Law and Disputes

These terms are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

You agree to first attempt to resolve any disputes informally by contacting us at jane@reddit-insights.com.

11. Changes to Terms

We may update these Terms of Service from time to time. Material changes will be communicated via email or prominent notice on our platform. Your continued use after changes constitutes acceptance of the updated terms.

12. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

13. Contact Information

If you have questions about these Terms of Service, please contact us: