Refund Policy

1. Consumer Cancellation Rights

If you are a Consumer and unless the below exception applies, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the Transaction.

To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14 day period.

Important: In respect of subscription services, your right to cancel is only present following the initial subscription and not upon each automatic renewal.

2. How to Cancel Your Order

To cancel your order within the 14-day cancellation period, you must inform Paddle of your decision. To ensure immediate processing, please contact us using one of the following methods:

3. Refund Processing

If you exercise your right to cancel within the 14-day period:

• We will process your refund within 14 days of receiving your cancellation notice
• The refund will be issued to the original payment method used for the purchase
• You will receive a confirmation email once the refund has been processed
• Depending on your payment provider, it may take additional time for the refund to appear in your account

4. Try Before You Buy

We strongly encourage all users to take advantage of our free plan before purchasing a paid subscription:

• Test our semantic search capabilities with real queries
• Explore sample insights and sentiment analysis
• Evaluate the quality and relevance of our data
• Understand the platform interface and features
• Determine if our service meets your specific needs

5. Subscription Management After 14 Days

After the 14-day cancellation period expires, you still have full control over your subscription:

• Cancel Anytime: You can cancel your subscription at any time from your account settings
• Access Until Period End: You will retain full access to all paid features until the end of your current billing period
• No Refunds After 14 Days: Canceling after the 14-day period does not entitle you to a refund or prorated credit
• Automatic Downgrade: After your billing period ends, your account automatically reverts to the free plan
• No Cancellation Fees: There are no penalties or fees for canceling your subscription

6. Billing Errors and Exceptions

In addition to the 14-day cancellation right, we will review the following situations on a case-by-case basis:

Billing Errors

If you were charged incorrectly due to a system error, such as:

• Duplicate charges for the same subscription
• Charges after successful cancellation
• Incorrect amount charged (different from advertised price)
• Technical errors in our payment system

Action Required: Contact us at jane@reddit-insights.com within 30 days of the charge with details of the error. We will investigate and issue a refund if a billing error is confirmed.

Service Unavailability

If our service is completely unavailable for an extended period (more than 72 consecutive hours) due to technical issues on our end, we may provide account credit or consider refund requests.

Fraudulent Charges

If you believe your payment method was used fraudulently to purchase our service, contact us immediately and also report it to your payment provider. We will cooperate with fraud investigations.

7. Having Issues? Contact Us

If you're experiencing problems with our service or have concerns about your subscription:

8. Your Legal Rights

This refund policy does not affect your statutory rights under applicable consumer protection laws. The 14-day cancellation right described above is provided in accordance with consumer protection regulations.

If you are located in a jurisdiction with additional consumer protection requirements, those rights remain in effect. Please contact us to discuss your specific situation.

9. Agreement to Policy

By making a purchase on reddit-insights.com, you acknowledge that you have read, understood, and agree to this refund policy. This policy is part of our Terms of Service.