Refund Policy
Last updated: January 1, 2025
Important: No Refunds Policy
All sales are final. We do not offer refunds for subscription purchases, upgrades, or data exports. Please read this policy carefully before making a purchase.
1. No Refund Policy
reddit-insights.com operates a strict no-refund policy for all subscription plans, upgrades, and data export purchases. Once you complete a purchase and gain access to our premium features, data, or API services, no refunds will be issued under any circumstances except as required by law or in cases of billing errors.
By completing a purchase, you acknowledge and agree to this no-refund policy.
2. Why We Don't Offer Refunds
Our no-refund policy exists for several important reasons:
Instant Value Delivery
Unlike physical products, our service provides immediate access to valuable data, insights, and analysis. The moment you subscribe, you can access our entire database of Reddit insights, use our API, and export data. This instant delivery of value means we incur real costs immediately upon your subscription.
Data Processing Costs
We invest significant resources in collecting, processing, and analyzing Reddit data. Our AI models, semantic search infrastructure, and data storage incur ongoing costs. When you access our service, these costs are immediately realized and cannot be recovered.
Information Service Nature
Our platform is an information and data service, similar to research databases, market intelligence platforms, or data providers. Industry standard for such services is that once information is accessed, it cannot be "returned" and therefore refunds are not provided.
Free Trial Alternative
We provide a generous free plan that allows you to thoroughly test our platform before committing to a paid subscription. This free tier gives you the opportunity to evaluate our service quality, features, and data accuracy without any financial risk.
3. Try Before You Buy
We strongly encourage all users to take advantage of our free plan before purchasing a paid subscription:
- Test our semantic search capabilities with real queries
- Explore sample insights and sentiment analysis
- Evaluate the quality and relevance of our data
- Understand the platform interface and features
- Determine if our service meets your specific needs
💡 Pro Tip: Spend time with the free plan to ensure our platform aligns with your requirements before upgrading. Our free tier is designed to give you a comprehensive understanding of what we offer.
4. Cancellation Policy
While we don't offer refunds, you have full control over your subscription:
- Cancel Anytime: You can cancel your subscription at any time from your account settings
- Access Until Period End: You will retain full access to all paid features until the end of your current billing period
- No Partial Refunds: Canceling mid-cycle does not entitle you to a prorated refund
- Automatic Downgrade: After your billing period ends, your account automatically reverts to the free plan
- No Cancellation Fees: There are no penalties or fees for canceling your subscription
5. Billing Errors and Exceptions
While our general policy is no refunds, we will review the following situations on a case-by-case basis:
Billing Errors
If you were charged incorrectly due to a system error, such as:
- Duplicate charges for the same subscription
- Charges after successful cancellation
- Incorrect amount charged (different from advertised price)
- Technical errors in our payment system
Action Required: Contact us at jane@reddit-insights.com within 7 days of the charge with details of the error. We will investigate and issue a refund if a billing error is confirmed.
Service Unavailability
If our service is completely unavailable for an extended period (more than 72 consecutive hours) due to technical issues on our end, we may provide account credit or consider refund requests.
Fraudulent Charges
If you believe your payment method was used fraudulently to purchase our service, contact us immediately and also report it to your payment provider. We will cooperate with fraud investigations.
6. Having Issues? Contact Us
If you're experiencing problems with our service or have concerns about your subscription:
We're Here to Help
While we cannot offer refunds, we are committed to ensuring you get value from our service. Our support team can help with:
- Technical issues or bugs
- Understanding how to use features effectively
- Optimizing your searches and queries
- Switching to a more appropriate plan
- Addressing data quality concerns
Contact Support: jane@reddit-insights.com
7. Your Legal Rights
This refund policy does not affect your statutory rights under applicable consumer protection laws. If you are located in a jurisdiction that requires refunds under certain circumstances (such as the EU's right of withdrawal), those rights remain in effect. Please contact us to discuss your specific situation.
8. Agreement to Policy
By making a purchase on reddit-insights.com, you acknowledge that you have read, understood, and agree to this refund policy. This policy is part of our Terms of Service.
Frequently Asked Questions
Still Have Questions?
If you have questions about our refund policy or need assistance, we're here to help.