AI-Powered Remote PC Diagnostics for Boot & OS Issues

The user is struggling with a PC boot issue (freezing, flashing screen) after BIOS, expressing frustration with self-repair and repeated repair shop visits. This highlights a common pain point: complex PC diagnostic and troubleshooting, especially for non-technical users. A SaaS solution could offer an AI-powered remote diagnostic platform. This would involve a lightweight, bootable utility (via USB/network) that collects granular system logs, hardware states, and crash dumps even before the main OS loads. A cloud-based AI engine would then analyze this data to pinpoint the most likely root causes (e.g., specific driver conflict, RAM issue, OS corruption) and provide clear, step-by-step guided troubleshooting instructions or automated fixes. This SaaS could be offered to individual users (B2C) as a subscription, or licensed to IT repair shops and MSPs (B2B) for advanced remote diagnostics and client support.