AI-Powered Ticketing System for Automated IT Support

The idea is solid: an AI-driven ticketing system to handle basic IT support requests. The main draw is automating Level 1 support, so human agents can focus on more complex issues. The product would integrate with company knowledge bases and communication channels to offer instant answers and resolutions. While the market is competitive, focusing on SMBs or providing a self-hosted option for data-sensitive companies could carve out a successful niche. Revenue could come from a hybrid model, like $30 per agent per month plus usage fees for AI resolutions, making it scalable.