Automated Network & Browser Troubleshooting SaaS for Everyday Users

The user talks about a Lenovo laptop that, after a factory reset, can connect to the internet but can't load websites in Microsoft Edge. The error message says, "Your Internet access is blocked, firewall or antivirus software," which points to a software-level issue rather than a basic connectivity problem. This can be really frustrating for users who aren't tech-savvy and don't know how to troubleshoot security software settings.

SaaS Opportunity: There's a clear need for a specialized SaaS tool to help non-technical users diagnose and fix these specific browser connectivity issues caused by firewall or antivirus software, especially after system changes like factory resets.

Product Form: A user-friendly, interactive web-based wizard or a lightweight downloadable diagnostic application.

• Guided Diagnostics: Asks simple questions to pinpoint the problem (e.g., "Are all browsers affected or just Edge?", "What antivirus are you using?", "Confirm the exact error message").
• Automated Checks (where feasible and safe): Could try to identify installed security software, check for common network misconfigurations (e.g., proxy settings), or run basic network commands (e.g., ping, DNS lookup) to provide more context.
• Step-by-Step Solutions: Provides clear, visual (screenshots/short videos) instructions for:
  • Checking and configuring Windows Defender Firewall rules for Microsoft Edge.
  • Temporarily disabling (with prominent warnings and re-enable instructions) or creating exceptions in popular third-party antivirus/firewall programs.
  • Resetting Microsoft Edge settings.
  • Checking and resetting proxy settings.
  • Flushing DNS cache and trying alternative DNS servers.
• Contextual Information: Explanations of why these steps are necessary, written in plain language.
• Safety First Approach: Emphasizes the security implications of changes and guides users to revert temporary changes.
• Tiered Service (Optional): A premium option for live chat or remote assistance if the automated tool fails.

Expected Revenue: The target audience is large: Windows users (especially those using default browsers like Edge) who face frustrating, productivity-blocking issues but lack advanced IT skills.

• Monetization:
  • One-time fix fee: $9.99 - $29.99 for a single successful resolution. This model is attractive for users with an urgent, isolated problem.
  • Subscription Model:
    • Consumer: $4.99 - $14.99/month for ongoing access, possibly bundled with other PC troubleshooting utilities or for users who frequently encounter such issues.
    • Prosumer/Small Office: $19.99 - $39.99/month for users managing multiple devices or requiring more robust support.
• Potential MRR: $2,500 - $25,000.
  • The lower end ($2,500 MRR) could be achieved with approximately 80-250 one-time purchases per month or 170-500 basic subscribers.
  • The higher end ($25,000 MRR) would require significant user acquisition, translating to roughly 800-2500 one-time purchases or 1700-5000 subscribers.
  • Key drivers include strong SEO for relevant troubleshooting search terms, ease of use, and a high success rate in resolving the specified issues.