Client communication portal to prevent feature creep and manage expectations.

Analysis: The post humorously nails a common headache for SaaS companies, agencies, and freelancers: dealing with client communications that often lead to scope creep and unexpected work. That "quick call" at 4:59 PM on a Friday is a perfect symbol of the lack of boundaries and unstructured processes that can throw projects off track and exhaust teams. This widespread frustration points to a clear market need.

Opportunity: There's a real opportunity for a client portal SaaS that focuses specifically on setting and enforcing communication boundaries. Unlike a general project management tool, this would be a structured communication hub designed to professionalize the client-vendor relationship. The key value here is not just managing tasks, but also managing the client relationship to protect the vendor's time, scope, and roadmap.

Product Form: A SaaS platform that serves as the single source of truth for all client interactions. Key features would include:

• Mandatory Agenda Meeting Scheduler: To request a meeting, the client must fill out a form detailing the agenda, desired outcomes, and attendees. This eliminates vague "quick calls" and allows the vendor to prepare or decline meetings that lack a clear purpose.
• Formal Change Request System: A dedicated module for submitting feature or change requests that are formally logged, tracked, and can be approved (with potential cost/timeline adjustments) or rejected with a clear explanation. This keeps new ideas separate from ongoing work and prevents scope creep.
• Asynchronous Communication Channels: Structured channels for Q&A, feedback, and file sharing, reducing the chaos of email threads and instant messages.
• "Office Hours" Feature: Allows vendors to set specific, pre-defined times when they are available for open-ended discussions, training clients to respect working hours.

Expected Revenue: The target market includes digital agencies, development shops, freelancers, and small-to-medium-sized SaaS companies. A tiered subscription model based on the number of users and active client portals would be effective.

• Freelancer Tier: $29/month
• Agency Tier: $99/month
• Pro Tier: $249/month Given the clear ROI in saved hours and prevented scope creep, achieving adoption within this large, underserved niche is highly feasible. A realistic 3-year target could be an ARR of $750,000 - $1.5M.