Client Management & Boundary-Setting SaaS for Professional Services

Published on 07/21/2025Marketing Opportunities

A lawyer's frustration with a difficult, over-communicative client highlights a widespread problem for professional service providers (lawyers, consultants, agencies): managing client expectations, scope creep, and chaotic communication. A SaaS solution could centralize and structure client communication, provide tools for setting clear boundaries and expectations from onboarding, offer templates for common client interactions, and help triage 'evidence' or information. This would reduce administrative burden, prevent burnout, and improve client relations for busy professionals.

Origin Reddit Post

r/lawyertalk

I hate clients

Posted by u/Moist_Lavishness319807/21/2025
Client hired me to represent them in a professional board hearing, to where they would text me every day with new “evidence” (pretty sure this client is just paranoid or delusional rather tha

Top Comments

u/Dismal_Bee9088
Eh, this seems kind of unfair. Criminal defendants have a constitutional right to a lawyer; civil plaintiffs aren’t entitled to representation. The dynamic is extremely different, and people
u/TheShelterRule
That’s what my pops told me every time I’d bitch about how stupid my clients are. He would always just say “if they weren’t stupid, they wouldn’t need a lawyer more than a few times in their
u/deHack
The practice of law wouldn’t be so bad if the clients would just leave me alone. 😉
u/Moist_Lavishness3198
five years into practicing law, looking to get out of plaintiff sided work asap!
u/Ok-Cobbler-8268
“The practice of law is a great profession except for the clients . . .”
u/MobySick
EVERY DAMN DAY.
u/rrapartments
And hourly billing? 6 hour video. You “watch” it and bill 6 hours and tell them they don’t have a case. If they don’t pay, you don’t do any more work. Easy money.
u/CommunicationGlad678
Being in the corp world and reporting to a stupid boss, it happens there too. This is primarily a male issue, in my experience.
u/loro-rojo
That will surely stop the clients from being dumb and prevent them from filing frivolous bar complaints!!
u/FewDifference2639
You gotta take notes and reply parts to be sure. 6 hours isn't fully doing your job. Then the meeting on the video.
u/AnyEnglishWord
Right. Our job is to be clear about things. There's a big difference between "I never put in writing that I was helping them sue the damn hospital" and "I made clear, as confirmed in writing,
u/BloodshotDrive
“If you don’t like it, leave.” What a garbage take
u/Beneficial_Case7596
Every time I talk with a new potential client I always end the call and ask myself “if things do not go their way do I still want to work with this person?” Probably the most important thing
u/NewLawGuy24
if you hate them, do us all a favor and quit and find something that you like to do
u/Only_Project_3689
Concur…better engagement agreements solve most of this…
u/Gold-Sherbert-7550
Imagine what it must be like to be a therapist.
u/Dismal_Bee9088
You will be involved in the exact same litigation, but at least you’re on the other side.
u/NOVAYuppieEradicator
Can confirm, as an average person.
u/Local_gyal168
Hey average stupid person here. 🐡
u/NYLaw
Lately I have been thinking about all of the times I gave good advice to clients, which advice clients decided not to follow, digging themselves into very deep holes. This field shows you jus
u/eruditionfish
I've stopped being surprised by it. And most of the time, at least in my experience, they recognize that I warned them the thing that happened would happen, so they come back to me to help th
u/elegantlywasted1983
This whole post is shameful.
u/mtnmillenial
But stupid people pay our bills, so there’s that! 😂😂
u/Master_Butter
Stupid might be unfair. People have unrealistic expectations of both what lawyers do and the results lawyers are capable of.
u/mikealao
I find it amazing that people pay me to give them advice that they then do not follow.
u/SignalFlamingo5129
You’ll need to ask the assistant that was hired 2 months ago for help with scheduling the meeting, so add the adim time too.
u/Virgante
Man, that convo flair (white on white) sucks.
u/NewLawGuy24
thank you for making it personal  Maybe you should quit as well?
u/Intelligent_Club_347
Granted you sound like a shit attorney for never communicating that
u/elegantlywasted1983
Good.
u/jlds7
I get it, but breathe in, and breathe out. For next time follow advice here. Think: They (client) do not know they have a "weak ass case". or maybe they do know it, and they just want you to
u/gphs
Engagement agreement that specifies the scope of representation, further specifying that any additional representation will require an additional writing. Simple as.
u/elegantlywasted1983
I have been a criminal defense attorney representing some of my jurisdiction’s most difficult clients for over 15 years - I’ve only ever had two bar complaints filed against me, and both by *
u/Conscious_Skirt_61
Bar proctors (your jurisdiction’s terminology may vary) say that failure to communicate causes the large majority of their cases. And, duty to client arises not from paperwork but when the
u/Lemontekbabe
I learned how to be a good client from this subreddit. Won't go into too many details because it involves a government entity. I literally never call them unless it has something to do with l
u/skaliton
come to government.
u/elegantlywasted1983
My clients ask me to do crazy shit all the time - file this, argue that, etc. I let them know they are welcome to represent themselves and ask the court if I can stay on as their advisory cou

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