Effortless Data Backup Service for Non-Tech Savvy Users

The user's frustration highlights a significant pain point for non-technical individuals and small businesses: complex software setup, poor integration instructions, and unresponsive customer support. While email backup solutions exist, a niche can be carved out by focusing on extreme ease of use ('idiot-proof' setup), proactive and excellent customer support (perhaps even guided onboarding), and intelligent troubleshooting for common integration issues (like IMAP or app passwords). This SaaS would differentiate itself not just by what it backs up, but by how easy it makes the process and the peace of mind it offers through reliable support. It could expand beyond email to other critical personal/small business data (cloud storage, local files). Monetization would come from subscription tiers based on storage, number of connected services, and premium support access.