Engage with the creator of a high-potential consumer-facing customer service tool.
Analysis of Reddit Post & Previous Insights:
- Creator (OP u/1l7m0nw): Actively building and seeking UX feedback for a site that tackles a common frustration (navigating customer service phone menus). The positive comment ("Hero we need") shows strong user interest.
- Commenter (user who mentioned "State Farm"): Represents an enthusiastic early adopter and a source of specific, actionable data (requesting State Farm's menu).
Potential Collaboration Candidates & Suggestions:
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The Creator of the Site (OP u/1l7m0nw):
- Who: The individual building the website.
- Why a good candidate: They are in the development phase, explicitly asking for UX feedback, and have received positive validation. They are likely open to tools, services, or partnerships that can help them build, refine, and scale their product.
- Collaboration Suggestions & Expected Benefits:
- A) UX/UI Feedback & Beta Testing Program:
- Suggestion: Offer to facilitate or participate in a structured beta testing program. This could involve providing a platform for feedback collection, recruiting testers from relevant communities (e.g., those frustrated with customer service), or offering expert UX review.
- Expected Benefits for Creator: Improved site usability, early identification of pain points, faster iteration, and a more polished final product.
- Expected Benefits for Collaborator: Early insight into a potentially popular tool, opportunity to contribute to its success, potential for co-promotion or credit if the tool gains traction.
- B) Data Sourcing/Crowdsourcing Strategy:
- Suggestion: Advise on or help implement a simple, scalable way for users (like the commenter) to submit phone menu data for various companies. This could be a structured form, a dedicated community space, or gamification elements.
- Expected Benefits for Creator: Rapidly expand the database of phone menus, increase user engagement and investment in the platform.
- Expected Benefits for Collaborator: Help build a valuable public resource, potentially integrate own services if relevant (e.g., data validation tools, community management).
- C) Early-Stage Tooling/Infrastructure Support:
- Suggestion: If your organization offers relevant tools (e.g., database solutions, hosting, analytics, customer feedback platforms), offer a trial, discount, or partnership.
- Expected Benefits for Creator: Reduced operational costs, access to professional tools to build a robust platform.
- Expected Benefits for Collaborator: Showcase product in a real-world application with high user interest, potential for a long-term paying customer if the site succeeds.
- A) UX/UI Feedback & Beta Testing Program:
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The Enthusiastic Commenter (who asked for "State Farm"):
- Who: An engaged community member representing the target user.
- Why a good candidate: They are passionate about the solution and have already provided a specific, actionable data point (the need for State Farm's menu). They are prime candidates for early testing and advocacy.
- Collaboration Suggestions & Expected Benefits (primarily for the site creator to initiate):
- A) Become an Early Tester & Data Contributor:
- Suggestion (for creator): Reach out to this commenter directly. Invite them to be one of the first to test the site, especially once the "State Farm" (or a similar company's) menu is added or being worked on. Ask if they can help map out the State Farm menu or other frustrating menus.
- Expected Benefits for Creator: Highly motivated tester, valuable specific data, potential for word-of-mouth promotion from a satisfied early user.
- Expected Benefits for Commenter: Their specific problem is addressed, they get to contribute to a tool they value, and gain early access.
- A) Become an Early Tester & Data Contributor:
Overall Expected Benefits of Collaboration:
- For the Site Creator: Faster development, improved product, increased data coverage, early user acquisition, and potentially reduced costs.
- For Potential Collaborators (like your organization): Opportunity to support a promising project with high user demand, gain visibility, test/showcase products/services, and build relationships within a growing community. The positive sentiment around this idea suggests that any entity seen helping it succeed could also gain goodwill.
Origin Reddit Post
r/alphaandbetausers
I'm building a site that helps you get to a real customer service rep including all the menus they add
Posted by u/AffectionateBug8637•06/10/2025
Hey! Appreciate people's thoughts on the idea and the UX my site. It's designed to help you find exactly how to get to a real person on a customer support line including all the menus you mig
Top Comments
u/lifeishard23
Hero we need but don’t deserve! Good luck! Can you do other numbers too? It would be great to have State Farm customer support line
u/AffectionateBug8637
Working on it! Soon you should be able to put in a number and then it will get scraped and let you know when it's ready
u/lifeishard23
Hero we need but don’t deserve! Good luck! Can you do other numbers too? It would be great to have State Farm customer support line