Enterprise MFA/Account Recovery Orchestrator for IT Helpdesks

The user's struggle with Microsoft account access due to an inaccessible old Authenticator app highlights a common and frustrating pain point: multi-factor authentication (MFA) recovery for end-users, which burdens IT helpdesks. While individual users face this occasionally, enterprise IT departments deal with it constantly. An 'Enterprise MFA & Account Recovery Orchestrator' SaaS would integrate with various identity providers (e.g., Azure AD, Okta) and MFA solutions to provide IT helpdesk staff with a streamlined, secure, and auditable workflow for handling MFA resets, temporary access, and complex account recovery scenarios. This would reduce the volume of helpdesk tickets, standardize recovery processes to minimize security risks, and significantly improve user satisfaction by resolving lockout issues faster and more efficiently.