Guided cybersecurity service for non-technical users facing complex malware threats.

The post highlights a major headache for someone who isn't tech-savvy and is struggling with a stubborn, multi-device malware problem that regular fixes like factory resets can't resolve. This points to a gap in the market for a consumer-friendly SaaS that acts as a 'security concierge.' The service would guide users through a step-by-step process to handle complex security issues, making technical tasks more manageable. This could include things like reinstalling a clean, secure OS, checking all online accounts for unauthorized access, ensuring strong password practices across multiple accounts, and properly setting up two-factor authentication. A premium tier could offer on-demand remote help from security experts, directly addressing the user's feeling of being completely out of their depth. The revenue model could be a recurring monthly subscription for continuous monitoring and support, or a higher one-time fee for emergency incident response and cleanup.