IT Workflow & Asset Management for SMBs

The user is a tech-savvy individual new to an office job, tasked with dealing with 'broken computers.' This indicates a need for structured IT support, diagnostics, and asset tracking within small to medium-sized businesses (SMBs) or small teams without dedicated IT departments. A SaaS solution could streamline these processes.

Product Form: An IT Workflow & Asset Management platform.

• Features: Guided diagnostic checklists for common hardware issues, centralized asset inventory (tracking devices, specs, purchase dates, warranty), repair history logging, basic knowledge base for internal troubleshooting guides, and perhaps integration with remote desktop tools or ticketing systems. Could include a 'routine builder' for proactive maintenance checks.
• Target Audience: Small businesses, startups, schools, non-profits, or any organization where non-IT personnel are responsible for tech maintenance.
• Expected Revenue: Subscription-based, tiered by number of assets managed or number of users/technicians. Entry-level plans could be $29-$99/month for small teams, scaling up to several hundreds for larger SMBs. With successful market penetration, monthly recurring revenue could easily reach mid-five figures within 1-2 years.