New PC Setup & Smart Troubleshooting Assistant for Novice Users

New PC owners, especially those less tech-savvy, frequently encounter frustrating issues like display problems after sleep or 'no signal' messages, leading to uncertainty about whether to return the new hardware. A SaaS application could act as an intelligent setup and troubleshooting assistant. It would guide users through common initial setup configurations, diagnose prevalent issues like display wake failures, offer guided solutions, and provide clear advice on whether a problem warrants an exchange versus a simple fix. This builds user confidence and reduces unnecessary returns.