On-Demand Guided Tech Support for Complex PC Setup & Troubleshooting.

Many users, even after watching self-help videos, get stuck on complex PC tasks like Windows installation, driver issues, or system resets, and desire personalized, live guidance. A SaaS platform could connect these users with qualified tech support specialists for real-time, guided troubleshooting sessions (e.g., via video call, screen sharing). Alternatively, an AI-powered interactive troubleshooter could guide users step-by-step. The value is in providing immediate, tailored solutions beyond generic documentation. The market is anyone who struggles with PC technical issues and prefers direct assistance over self-service.