Universal 2FA Management & Troubleshooting for Account Lockouts
Users frequently face issues with two-factor authentication (2FA) across various platforms, leading to frustration and account lockouts. This is particularly true for complex ecosystems like Microsoft's, where 2FA can be convoluted and unreliable, as highlighted by the user's experience. A SaaS solution could act as an intelligent assistant to simplify 2FA management and recovery.
How:
- Guided Troubleshooting: Provide step-by-step troubleshooting guides for common 2FA issues across popular services (Microsoft, Google, etc.), explaining common pitfalls (e.g., app sync, SMS delays, recovery codes).
- Proactive Setup Assistant: Guide users through setting up multiple robust 2FA methods (e.g.,Authenticator apps, hardware keys, backup codes) for critical accounts, ensuring redundancy and preventing future lockouts.
- Security Best Practices & Audits: Offer personalized recommendations for improving 2FA security, such as identifying accounts without 2FA or using weaker methods, without storing sensitive 2FA secrets itself. The goal is to empower users to navigate the complex 2FA landscape with less friction and anxiety.
Expected Revenue: Subscription model targeting individuals or small businesses/teams managing multiple accounts. Could offer tiered plans based on features (e.g., number of integrated services, advanced troubleshooting). A premium tier for small businesses might include team management features for shared accounts. Potential for $5-$20/month per user/small team.